Hilo Player - Privacy Policy

Last updated: 13 November 2026

Operator contact: https://hiloplayer.com

1. What Hilo Player is

Hilo Player is a media player application for television and mobile devices. It plays the playlists that the user adds from the user's own IPTV provider. Hilo Player does not provide, host, sell or stream any channels, films or series, and no video, image or programme-guide data passes through the operator's servers: the application contacts the user's provider directly.

2. Data the operator collects and stores

When the application starts, it contacts the operator's server (https://hiloplayer.com) and sends:

The server also keeps:

The application does not ask for, and the operator does not collect, the user's name, e-mail address, phone number, location, contacts, photos, microphone or camera data, advertising identifiers or payment details.

• a device identifier in the form of a MAC-style address (a value calculated by the application from the device's own identifier; it is not the real network address);
• a six-digit Device Key and a secret code used only to prove that a request comes from the same device;
• the application version and the platform (webOS, Android phone or Android TV).
• the licence information of the device (trial start date, expiry date, status);
• the playlist link(s) that the user saves on the website, and the optional parental-control PIN. Playlist links and any provider login contained in them are stored encrypted;
• the IP address of the connection and the time of security-related events (sign-ins, failed attempts, licence changes), kept for security and abuse prevention and deleted after 90 days.

3. Why the data is used

The data is not used for advertising or profiling.

• to give the device its trial period and licence, and to show the licence status in the application and on the website;
• to deliver to the application the playlist links that the user saved;
• to protect the service against abuse.

4. Sharing

The operator does not sell data and does not share it with other companies or organisations, except where the law requires it. The user's playlist link is used only by the user's own device to contact the user's own provider. Authorised resellers of the service can activate a device by entering its MAC-style address. For the devices they activated, they see the licence status, the platform, the app version and the time of the last connection, and they can send playlists to the device and remove the ones they sent. They cannot see or change the playlists added by the user.

5. Storage and security

Data is stored on the operator's server located in France. Connections use HTTPS. Playlist links and credentials are encrypted at rest. Access to the administration pages is restricted.

6. Retention and deletion

Device records are kept while the device is registered. A user can delete saved playlists at any time on the website, and can ask for the deletion of the whole device record through the contact above. Security logs are deleted after 90 days.

7. Children

The application can lock categories with a parental PIN. It is not directed at children and collects no data about their age.

8. Third-party content

Content played through the application belongs to the user's provider. The operator is not responsible for it, and its provider's own terms and privacy policy apply to it.

9. Your rights

Depending on where you live (for example under the GDPR in the European Union and the United Kingdom) you may have the right to access, correct, delete or restrict the data held about your device, and to complain to your data protection authority. Use the contact above.

10. Changes

This policy may be updated. The date above shows the latest version.